Customer Satisfaction and Engagement is important to Hydro One Telecom. As a valued Customer, we want to ensure that you have convenient access to the key performance and operational data to provide you the confidence that Hydro One Telecom is providing you the high level of service you have come to expect. .
With the Hydro One Telecom App, you will now be able to monitor the performance of your network, including planned changes, unplanned outages, monthly availability and other critical information in near real-time.
Key features:
· Geographical mapping and listing of incidents and changes that impact your business.
· Insight to details regarding what was done to address network faults and issues.
· View to upcoming future network changes to assist with overall outage management.
· Key performance and activity reports covering network availability and incident resolution / volume metrics.